If the server on which your website is hosted has network downtime that is not within the 99.9% uptime guarantee you may receive a pro-rata refund up to or equal of one month of service.

Network downtime does not include scheduled maintenance (about which all clients are forewarned) OR emergency maintenance and upgrades (about which all clients are advised) and the 99.999% uptime guarantee does not apply in the circumstances described in the Exceptions below.

Approval of the credit is at the discretion of Websites by Webmist and is  dependant upon justification provided. The uptime of a server is defined as the reported uptime by the server's operating system. All requests for a credit must be made in writing via our contact form.

Exceptions:

Customers shall not receive any credits under this SLA in connection with any failure or deficiency of Web Site or Server Availability caused by or associated with:

  1. Circumstances beyond our web host's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, earthquake, hurricane or other acts of God, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, website programming by third party companies or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA;
  2. DNS issues outside the direct control of our web host;
  3. Acts or omissions by customers (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of Websites by Webmist's Terms and Conditions and Acceptable Use Policy;
  4. DNS (Domain Name Server) Propagation;
  5. Or outages elsewhere on the Internet that hinder access to your account. eg. Websites by Webmist is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Websites by Webmist will guarantee only those areas considered under the control of our host: our host's server links to the Internet, our host's routers, and our host's servers.